Process Training 

Creating a successful process requires a step-by-step plan for implementation. Utilizing proven methods, we work with your team to create a pathway that meets and accomplishes your goals. 

Sales Process – journey for the Sales Consultant; the journey for the Customer

Customer-Focus steps by design to a successful conclusion

• From 1st Impressions through Building Your Business
• Establishing Rapport – Its more than just words
• Learning your customer needs
• Presenting the right product
• The Rules of Negotiation – It’s a process, let it play out by following the rules
• Asking for the sale - Closing tips & techniques

Service Process – the journey for the Service Advisor; the journey for the Customer

From drop-off to pick up

• Empathy for the customer
• Efficiency in motion – Ten, Two, and Four
• Make a promise; Keep a promise
• Boosters & Inhibitors
• Making the customer feel good about the visit
• Follow-up for the future 

Parts Process – the journey for the Parts Advisor; the journey for the Customer

The process pathway

• Understanding your customer (retail / wholesale / internal sales)
• Building value in parts
• Understanding your parts and inventory systems
• The right part at the right time
• Creating a customer for life